Terms & Conditions

1. Reservations and Payment

Confirmation: A reservation is only confirmed upon receiving a completed booking form and full payment from the Guest.

Payment Methods: We accept most card payments
Taxes and Fees: All rates are subject to applicable taxes and fees, which will be displayed when booking.

2. Cancellation Policy
No Cancellations must be made less than 30 days before the booking date.
For cancellation of more than 30 days a City Club Hotels voucher will be issued.
We reserve the right to cancel reservations in case of unforeseen circumstances. In such an event, we will make a reasonable effort to relocate the Guest to comparable accommodation.


3. Guest Occupancy and Conduct

Only the number of guests specified in the reservation will be allowed to occupy the accommodation unit.
No unregistered guests are permitted.
The property is for residential purposes only and cannot be used for any commercial activities.
Guests are responsible for maintaining a respectful noise level and adhering to all house rules provided at check-in.
Any disruptive or illegal behaviour may result in eviction without a refund.

4. Check-In and Check-Out Times

Check-in time is after 3 pm and check-out time is 10 am.


5. Pet Policy

Pets are not allowed.

6. No Smoking Policy

Smoking is strictly prohibited inside the accommodation unit. A cleaning fee will be charged for any violation.

7. Cleaning

The property will be cleaned upon check-out. Guests are responsible for general tidiness and leaving the property in a reasonable condition.

8. Disclaimer of Liability

The Provider is not liable for any loss or damage to the Guest's personal belongings during their stay.
The Provider is not liable for any personal injury or illness sustained by the Guest on the property.

9. Governing Law

This Agreement is governed by the laws of South Africa & The Western Cape.

10. Entire Agreement

This Agreement constitutes the entire agreement between the parties for the subject matter hereof and supersedes all prior or contemporaneous communications, representations, or agreements, whether oral or written.


11. Contact Information

For any questions regarding these Terms and Conditions, please contact us at [Email address].